General Terms and Conditions for LevelUp: Leadership Coaching and Mentoring

1. Introduction

Welcome to LevelUp: Leadership Coaching and Mentoring, where we strive to empower individuals to reach their full leadership potential. These General Terms and Conditions ("Terms") outline the agreement between LevelUp and our individual clients ("Clients").

By engaging our services, Clients agree to abide by these Terms.

2. Services

Our program is dedicated to supporting individuals and teams in enhancing their leadership skills and achieving their professional goals.

Recognising the uniqueness of each individual, our services are personalised to meet the specific needs and aspirations of each Client.

Following an initial consultation, we will collaboratively develop a customised coaching and mentoring program tailored to the Client's objectives and growth trajectory.

3. Service Delivery

Our services are primarily delivered via video conferencing to provide convenient and accessible support for our Clients.

Clients are responsible for ensuring they have the necessary equipment for video conferencing, including an internet-enabled device with a screen, a camera, and a microphone, as well as internet access.

As part of our service offerings, we utilise a range of bespoke tools and worksheets designed to facilitate learning and growth. It's important to note that LevelUp retains the intellectual property rights for all these resources.

4. Payment and Billing

Transparency and collaboration guide our approach to pricing and billing. While indicative pricing may be available on our marketing, the actual cost of services will be discussed and agreed upon with each Client beforehand.

Payment for services is typically required in advance to secure the Client's coaching and mentoring sessions.

Flexible payment options are available to accommodate varying financial circumstances, and we are open to discussing alternative arrangements with our Clients.

5. Confidentiality

At LevelUp, we prioritise the confidentiality and privacy of our Clients. Any information shared during coaching and mentoring sessions will be treated with the utmost confidentiality.

Our commitment to collaboration ensures that any concerns regarding confidentiality are addressed in a respectful and supportive manner, fostering a safe and trusting environment for our Clients.

6. Termination, Cancellations, and Refunds

We understand that circumstances may change, and Clients may need to terminate or reschedule sessions.

Clients who wish to cancel their agreement within 14 days of payment and before the program has commenced are entitled to a full refund.

Once the program has commenced, Clients may withdraw from the program, but refunds will be determined based on the number of sessions completed and any incurred costs. Any additional services which have not yet been provided may be cancelled with 28 days notice, for a full refund.

If LevelUp needs to cancel this agreement through no fault of the Client, a refund will be offered. If the programme has not commenced and no costs have been incurred by the consultant, this will be a full refund. If the program has commenced or any costs have been incurred, a partial refund will be offered based on the number of sessions already completed and the costs already incurred.

To ensure efficiency and fairness for all Clients, we have established a policy regarding cancellations and missed appointments, including fees for repeated rescheduling and cancellations with less than one week's notice.

Cancellations made after the specified deadlines incur a 50% reduction of the refund, any costs incurred by LevelUp will also be deducted. Late requests to reschedule (defined as less than one week's notice), or repeated requests to reschedule (defined as two or more consecutive appointments, or more than three appointments in one 12 month period) will incur a 25% administration fee.

7. Exemption of Liability

While LevelUp strives to provide high-quality coaching and mentoring services, Clients are expected to exercise good judgement in applying the learning acquired through our program.

LevelUp and any consultant involved in designing and delivering the program do not accept liability for any actions or decisions taken by a Client who has accessed our services.

Clients acknowledge that their participation in the coaching and mentoring program is voluntary, and 

they assume full responsibility for any outcomes resulting from their actions or decisions.

This exemption of liability applies to all aspects of the program, including but not limited to coaching sessions, mentoring advice, and the use of any tools or resources provided by LevelUp.

7. Governing Law

These Terms are governed by the laws of England, promoting mutual understanding and collaboration between LevelUp and our Clients.

By engaging our services, Clients acknowledge their commitment to personal and professional growth, as well as their acceptance of these Terms. Should you have any questions or concerns about these Terms, please do not hesitate to contact us. We are dedicated to supporting you on your leadership journey every step of the way.