With a wealth of leadership experience from diverse environments, including significant public service roles, a background in the private sector, and voluntary senior leadership positions; I bring a unique perspective on what it takes to inspire and guide. My commitment to quality and value driven services has further enhanced my leadership style, providing a holistic understanding of how to drive success in varied contexts.
This background has allowed me to previously deliver highly effective leadership coaching, nurturing the development of aspiring managers. Now, through LevelUp: Leadership Coaching and Mentoring Services, my focus is firmly on empowering individuals and organizations to achieve their full leadership potential.
My mission is to provide the insights and strategies necessary to excel, offering personalised coaching. I understand the challenges and opportunities inherent in leadership, and I am genuinely dedicated to seeing you succeed. Let's work together to transform your leadership capabilities and achieve greatness.
As a leader, I believe in straightforward communication. You'll never need to second-guess my intentions or where I stand on an issue. My aim is always to share as much information as possible, fostering an environment of transparency and trust. Should there be something I can't disclose, I'll make sure to explain the reasons why.
When something isn't quite right, you can count on me to be direct and clear in my feedback. I believe in maintaining a professional and composed demeanour, ensuring that conversations, even challenging ones, remain constructive and focused on solutions.
I approach every situation with an open and enquiring mind. I'm inherently curious, driven to understand the 'how' and 'why' behind processes, decisions, and differing perspectives. This curiosity extends to valuing diverse viewpoints and challenging the status quo – not for the sake of it, but to drive improvement and innovation.
You'll find I'm not constrained by the need to be universally liked. My commitment is to what is right for the organisation and the people I serve, and I'm prepared to respectfully challenge even the most senior voices in the room if I believe it's in the best interest of our shared goals.
While I'm capable of diving into the specifics when necessary, my natural inclination and true value lie in operating at a strategic level. My focus is on the bigger picture, shaping direction, and empowering others to manage the detail.
At the heart of my leadership philosophy is a strong belief in the power of focus. I genuinely believe that concentrated effort is the most effective tactic for driving both productivity and quality. Imagine what we can achieve in a single hour of uninterrupted focus compared to a whole day riddled with distractions – the difference is profound.
My conviction is that leaders lead. While there might be moments where stepping in to support your team with their work feels necessary, it's crucial to recognise the inherent cost of doing so. This isn't to say it's never appropriate, but rather that a conscious assessment of the impact on your strategic oversight and the team's development must always precede such a choice. True leadership lies in empowering your team to excel, rather than consistently doing their work for them.
Furthermore, leaders consistently do the right thing, precisely when it needs to be done. The ultimate testament to effective leadership isn't just what happens when you're present, but the positive actions and continued excellence that unfold even in your absence. This speaks volumes about the culture you've cultivated and the capabilities you've nurtured within your team.
A core tenet I live by is that "the standard you walk past is the standard you set." This means that every unchallenged oversight, every accepted compromise, subtly lowers the bar for everyone. As leaders, our role is to actively create a culture that relentlessly focuses on excellence, where high standards are not just expected, but consistently upheld. In this environment, there's no room for blame or excuses; only accountability, continuous learning, and a shared commitment to achieving our best.
Above all, I value the ability to make decisions and take decisive action. In a world that often gets bogged down in deliberation, the capacity to move forward with purpose is paramount.
This commitment to action is underpinned by a dedication to doing the basics exceptionally well. This means a consistent focus on robust quality assurance, effective performance management, and dedicated capability building within teams. These foundational elements are the bedrock upon which sustained excellence is built.
I also champion a culture where asking for help is a sign of strength, not weakness. There's no expectation to carry every burden alone. Equally, I encourage everyone to step up when you see an opportunity to contribute or support a colleague. This collaborative spirit is vital for collective success.
Crucially, don't try to do everything. Recognise the power of focus and the importance of strategic delegation. To truly excel, invest time in prioritising what truly matters. Have the courage to focus on 'The Essential', shedding distractions and concentrating energy where it will yield the greatest impact.
My approach also advocates for foresight: formulate clear strategies for the long term, and develop agile tactics for today. This balance ensures both enduring vision and immediate progress.
Finally, a truly dynamic environment thrives on intellectual rigour. I encourage you to challenge ideas and perspectives, and equally, to allow yourself to be challenged. This open dialogue is essential for growth, innovation, and ultimately, for elevating our collective leadership journey
In my leadership journey, there are three fundamental priorities that transcend all others, acting as the bedrock for every decision and action. These aren't just aspirations; they are the non-negotiables that underpin effective leadership and foster a thriving environment:
Empowering People: My foremost priority is to empower individuals to realise their full potential. This means providing the autonomy, resources, and support they need to take ownership, innovate, and grow. It's about building confidence, fostering capability, and creating an environment where everyone feels equipped and encouraged to contribute their best. When people feel truly empowered, they don't just perform; they flourish.
Building Trust: Trust is the currency of effective leadership. It's the foundation upon which collaboration, open communication, and psychological safety are built. My commitment is to cultivate an environment of genuine trust through transparency, consistency, and integrity. This means being reliable, honest, and predictable in my interactions, ensuring that my words and actions are always aligned. When trust is strong, teams can navigate challenges, take risks, and achieve extraordinary outcomes together.
Promoting, Recognising, and Rewarding Good Work: I believe passionately in the power of appreciation and the importance of celebrating success. Actively promoting, recognising, and appropriately rewarding good work isn't just a nice-to-have; it's a critical driver of motivation, engagement, and a high-performance culture. It sends a clear message about what is valued, reinforces positive behaviours, and inspires continued excellence. By shining a light on achievements, we not only honour individual effort but also elevate the collective standard and spirit of the team.
To truly get the best out of our collaboration, here are some key principles I value:
Communicate Directly and Openly: More than anything, I value direct, live conversation. There's an unparalleled clarity and richness that comes from real-time dialogue, allowing us to delve into nuances and resolve issues efficiently. Don't hesitate to pick up the phone or schedule a quick chat; it's always my preferred method for meaningful interaction.
Assume Positive Intent: Please always assume that my intentions are positive and constructive. My singular goal is to help you become the very best leader you can be, and I am genuinely committed to doing everything within my power to support your journey. Keep this foundational fact in mind during every interaction we have, as it underpins all my feedback and guidance.
Embrace Bravery and Action: I value courage. If you're operating with good intent and diligence in your approach, I'm more than willing to overlook minor missteps or unforeseen challenges. I will wholeheartedly put my neck on the line to support well-intended decisions that, for whatever reason, didn't quite go to plan. However, what I cannot defend, and what truly hinders progress, is inaction. Taking a well-considered risk is always preferable to doing nothing.
Challenge My Thinking: Finally, I actively encourage you to challenge me. Even if you ultimately agree with a point, a positive, thoughtful challenge is incredibly healthy. It sharpens our collective thinking, helps us refine strategies, and ensures we've explored every angle. This isn't about disagreement for disagreement's sake, but about fostering an environment of robust intellectual curiosity and continuous improvement.
Leaders not taking swift decisive action to address poor behaviour or bad attitudes.
Anyone defaulting to norms, habits, or “just following orders” inWhile I champion empowerment and positive intent, there are certain behaviours and approaches that genuinely challenge my ability to lead effectively and build a high-performing culture. These are not about personal preferences, but about foundational elements that can undermine progress and trust:
Inaction in the Face of Poor Behaviour: I find it incredibly difficult to tolerate when leaders fail to take swift, decisive action to address poor behaviour or detrimental attitudes. Allowing such issues to fester erodes trust, demoralises teams, and ultimately lowers the standard for everyone. Strong leadership requires courageous intervention for the good of the whole.
Mindless Conformity over Critical Thought: I have little patience for defaulting to established norms, old habits, or "just following orders" when the situation clearly demands a more thoughtful, innovative, or principled approach. Leaders, particularly, must cultivate a critical mindset, questioning when necessary and always striving to do what is truly needed, rather than simply what has always been done.
Defeatist Attitudes: A 'can't do' or defeatist attitude is a significant barrier to progress. While acknowledging challenges is crucial, a persistent focus on why something cannot be done, rather than exploring how it can, stifles innovation and drains collective energy. I value resilience and a proactive approach to overcoming obstacles.
Obscuring Reality: Hiding bad news or actively covering up problems is detrimental to trust and effective decision-making. My belief is in transparent communication, even when the news is difficult. Addressing issues head-on is the only way to find solutions and move forward.
Undermining Collaborative Decisions: The "meeting after the meeting," where decisions made in a collective forum are covertly undermined, is something I find particularly challenging. It erodes confidence in leadership, creates silos, and wastes valuable time. I advocate for open discussion in the formal setting, and then unified support once a decision is made.
Selfish Decision-Making: Decisions driven solely by personal gain or convenience, without due consideration for the wider team, organisation, or public good, are fundamentally misaligned with effective leadership. My focus is always on the collective benefit and the greater purpose.
Misplaced Urgency: I struggle with the arbitrary ascription of "urgency" to requests or expectations without proper consideration for the broader strategic picture and what is truly realistic. True urgency is rare and should be reserved for genuine critical needs, not used as a default to bypass thoughtful planning and prioritisation. a situation when they ought to have know something else was needed.
In my leadership journey, I've observed a few recurring perceptions that don't always align with my true intent. Understanding these can help us collaborate more effectively:
Composure Under Pressure Isn't Indifference: I've noticed that my calm and composed demeanour, particularly under extreme pressure or in upsetting situations, can sometimes be misinterpreted as a lack of care. I want to be clear: I do care deeply about the people and the outcomes involved. However, openly displaying emotional reactions doesn't come naturally to me, and I find that maintaining a steady presence is often more helpful in guiding others through challenging times. My focus shifts to finding solutions, not on outward emotional expression.
Excellence, Not Perfection, is the Goal: I am a staunch advocate for excellence, and I will push hard to achieve it. However, it's crucial to understand that for me, "excellence" absolutely does not mean "perfection." In fact, I firmly believe that the relentless pursuit of perfection fosters a debilitating fear of failure. This fear, in turn, can inadvertently promote a perverse culture of decision paralysis and a reluctance to take necessary action. My aim is always for high quality, continuous improvement, and courageous progress, even if it's not flawless.
My Interruptions Are Often About Momentum: Occasionally, in conversations, I might interrupt someone. While this is a trait I'm actively working to improve and am not proud of – so please do feel free to flag it if you spot it – it's rarely due to disagreement or a dislike of what is being said. More often than not, it's because I already agree with your point and am eager to move our discussion forward, to the next level of thinking, problem-solving, or planning. In scenarios where I genuinely disagree or need to understand a differing viewpoint, you'll find me listening attentively, rather than interjecting.
My approach to leadership is built on a foundation of collaboration, accountability, and empowerment. With that in mind, here are a few scenarios where our working styles might not align, and you might find it challenging to thrive:
If You Prefer to Be a Lone Wolf: My leadership style is deeply rooted in the power of teams and collective effort. If your preference is to work in isolation, without open collaboration, sharing insights, or contributing to a shared vision, you might find my environment less comfortable. I believe true progress comes from robust teamwork and mutual support.
If You're Not Prepared to Give Your Best: I consistently strive for excellence and expect the same commitment from those I work with. If you're not prepared to bring your full effort, apply diligence, and dedicate yourself to achieving high standards, then our working relationship might prove challenging. My focus is always on fostering a culture of high performance and continuous improvement.
If You're Uncomfortable with Accountability: A core tenet of effective leadership is the ability to hold individuals accountable within your team. If you're not comfortable having those candid, sometimes difficult conversations to address performance or behavioural gaps, you might find yourself out of step with the expectations of this environment. I believe in fostering responsibility and growth through direct feedback.
If You Need Micro-Management: My role is to lead strategically and empower my team. If you prefer to have every detail of your daily activities dictated to you, and thrive under constant direct instruction, you won't find that approach here. I expect proactivity, ownership, and the initiative to drive your own work within agreed strategic parameters.
If 'Reply All' is Your Default: Finally, if your communication style leans towards indiscriminately copying everyone on every email, you might find my approach frustrating. I champion focused, purposeful communication designed to inform those who truly need the information, not to generate unnecessary noise. Efficiency and clarity in communication are paramount.